FAQs

1. What types of smart home devices does AE International sell?

AE International specializes in selling a wide range of smart home devices. Our top-selling products include the Smart Wifi Smoke Detector and the Tuya Smart Gateway Hub. These devices are designed to enhance the safety, security, and convenience of your home.

2. How does the Smart Wifi Smoke Detector work?

The Smart Wifi Smoke Detector is equipped with advanced features to keep your home safe. It connects to your home's wifi network and sends instant notifications to your smartphone in case of smoke detection. It also provides reliable 24/7 monitoring, ensuring that you are always aware of any potential fire hazards.

3. What is the Tuya Smart Gateway Hub used for?

The Tuya Smart Gateway Hub serves as the brain of your smart home automation. It allows you to control and associate various smart devices, such as lights, thermostats, and security cameras, for added convenience and safety. With the Tuya Smart Gateway Hub, you can create customized automation routines and control your smart home devices from anywhere using your smartphone.

4. What is AE International's return policy?

AE International has a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. To be eligible for a return, the item must be in the same condition as you received it, unused, with tags, and in its original packaging. Please note that certain items, such as perishable goods, custom products, and personal care goods, are not eligible for return. For more details, please refer to our refund policy.

5. How long does it take to process and ship an order?

All orders are processed within 7 business days (excluding weekends and holidays) after receiving your order confirmation email. Once your order has been shipped, you will receive a notification with the tracking information. Please note that shipping times may vary depending on your location. For more information, please refer to our shipping policy.

6. How can I contact AE International?

You can contact AE International by phone at or need assistance, please don't hesitate to reach out to us.

7. What is AE International's refund policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please refer to our refund policy for more details on the return process, exceptions, exchanges, and refunds.

8. What is AE International's shipping policy?

All orders are processed within 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. For more information on shipping times and delivery options, please refer to our shipping policy.